pabcor Privacy Policy
Your privacy matters to us. This Privacy Policy explains exactly what personal information pabcor collects, why we collect it, how we use and protect it, and what rights you have as a registered Filipino player under Philippine law.
Privacy Principles at a Glance
These summaries highlight our core data privacy commitments. The full legal text governing each principle follows in the policy sections below.
pabcor uses 256-bit SSL encryption, secure servers, and access controls to protect all personal and financial data in transit and at rest. We follow industry-standard security protocols aligned with PAGCOR requirements.
pabcor does not sell, rent, or trade your personal information to third-party marketers. Your data is used exclusively for operating your account, fulfilling regulatory obligations, and improving platform services.
This policy is designed to comply with Republic Act No. 10173, the Philippine Data Privacy Act of 2012, and its Implementing Rules and Regulations, as overseen by the National Privacy Commission (NPC).
Registered pabcor players have the right to access, correct, and request deletion of their personal data. Submit a data request anytime by contacting our support team at [email protected].
We only collect personal information that is necessary and proportionate to the purposes for which it is collected. This policy discloses each category of data we gather and the specific reason for collecting it.
pabcor retains personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by PAGCOR regulations and Philippine law. Data no longer required is securely disposed of.
§1 Introduction
Welcome to pabcor. This Privacy Policy describes how pabcor ("we", "us", "our") collects, uses, stores, shares, and protects the personal information of individuals ("you", "Player", "User") who access or use the pabcor online gaming platform at pabcor.org and any associated services.
By registering an account on pabcor or by continuing to use the platform, you acknowledge that you have read, understood, and agreed to the practices described in this Privacy Policy. If you do not agree with any part of this policy, you should discontinue use of the pabcor platform immediately.
This policy is written in plain English with legal accuracy to ensure Filipino players across Metro Manila, Cebu, Davao, Quezon City, Makati, and beyond can understand exactly how their data is handled — no confusing legal jargon where it can be avoided.
§2 Data Controller
For the purposes of the Philippine Data Privacy Act of 2012, pabcor is the personal information controller responsible for your personal data processed through the pabcor platform. All data-related inquiries, access requests, correction requests, and complaints may be directed to our Data Protection Officer (DPO) via the contact details provided in Section 14 of this policy.
pabcor's platform is operated for and on behalf of Filipino players in the Philippines under PAGCOR licensing. Data processing activities are carried out within the Philippines except where a specific cross-border transfer is necessary and disclosed in Section 7 of this policy.
§3 Personal Data We Collect
pabcor collects the following categories of personal data in connection with your use of the platform:
| Data Category | Specific Examples |
|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID type and number (e.g., Philippine passport, SSS, UMID, driver's licence) |
| Contact Data | Email address, mobile number, residential address (street, city, province, ZIP code), region within the Philippines |
| Account Data | Username, hashed password, account creation date, login history, session timestamps, device identifiers |
| Financial Data | GCash number, Maya (PayMaya) number, bank account details (BPI, BDO, Metrobank), deposit and withdrawal transaction history, wallet balances |
| KYC Documents | Scanned or photographed copies of government-issued identity documents submitted for age and identity verification as required by PAGCOR |
| Gaming Data | Bet history, game selections, win/loss records, bonus usage, session duration, responsible gaming tool usage (deposit limits, self-exclusion logs) |
| Technical Data | IP address, browser type and version, operating system, device type, referring URL, pages visited, time spent on pages, cookie identifiers |
| Communications Data | Records of support chat transcripts, emails sent to pabcor, feedback submissions, and any other correspondence between you and pabcor |
§4 How We Collect Your Data
pabcor collects personal data through the following channels:
- Direct registration: Information you provide when creating a pabcor account, including name, email address, mobile number, date of birth, and residential address.
- KYC verification: Identity documents and selfie images you submit when completing the verification process required to unlock full account access and withdrawal privileges.
- Deposit and withdrawal transactions: Payment account details (e.g., GCash number, bank account) provided when initiating financial transactions through the pabcor Wallet.
- Gameplay activity: Automatically recorded data about your gaming sessions, bet placements, game choices, and use of responsible gaming tools on the platform.
- Customer support interactions: Information shared with pabcor support agents through live chat, email correspondence, or any other communication channel.
- Cookies and tracking technologies: Automatically collected technical data as described in Section 10 of this policy.
- Third-party sources: In limited circumstances, pabcor may receive data from payment processors (e.g., GCash, Maya), game providers, fraud prevention services, or PAGCOR compliance systems for the purpose of verifying your identity or detecting suspicious activity.
§5 How We Use Your Personal Data
pabcor uses the personal data we collect for the following purposes:
- Account management: To create, maintain, and administer your pabcor account, process logins, and provide access to all platform features.
- Identity and age verification: To comply with PAGCOR's KYC requirements and confirm that registered players are at least 21 years of age, as required under Philippine gaming regulations.
- Payment processing: To process deposits and withdrawals through GCash, Maya, BPI, BDO, Metrobank, and other accepted payment methods, and to reconcile transaction records.
- Regulatory compliance: To fulfil obligations under PAGCOR licensing conditions, the Philippine Data Privacy Act, Anti-Money Laundering Act (AMLA), and other applicable Philippine laws.
- Fraud prevention and security: To detect, investigate, and prevent fraudulent transactions, bonus abuse, account takeovers, and other prohibited conduct on the platform.
- Customer support: To respond to your inquiries, resolve disputes, process complaints, and provide technical assistance.
- Responsible gaming: To monitor gaming behavior, administer self-exclusion and deposit limit requests, and identify players who may need responsible gaming support.
- Platform improvement: To analyze usage patterns, conduct internal research, and improve the pabcor platform's features, game selection, and user experience for Filipino players.
- Marketing communications: To send promotional offers, bonus notifications, and platform updates to players who have opted in to receive such communications. You may opt out at any time.
- Legal proceedings: To enforce pabcor's Terms and Conditions, protect pabcor's legal rights, and cooperate with law enforcement or regulatory bodies where required.
§6 Legal Basis for Processing
Under the Philippine Data Privacy Act of 2012, pabcor relies on the following legal bases for processing your personal data:
- Contractual necessity: Processing required to fulfil the pabcor Terms and Conditions you agreed to upon registration — including account creation, payment processing, and gameplay facilitation.
- Legal obligation: Processing required to comply with PAGCOR licensing requirements, AMLA reporting obligations, tax regulations, and other applicable Philippine law.
- Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and internal analytics, where these interests are not overridden by your privacy rights.
- Consent: Processing for marketing communications, optional personalization features, and any other processing activity not covered by the bases above. You may withdraw consent at any time without affecting prior processing.
§7 Sharing Your Personal Data
pabcor does not sell your personal data. We may share your personal data with the following categories of recipients only where necessary and proportionate:
- Payment processors: GCash, Maya, and partner banks (BPI, BDO, Metrobank) receive transaction data strictly necessary to process your deposits and withdrawals.
- Game providers: Licensed third-party game studios and live dealer suppliers may receive your player ID and session data to facilitate gameplay. These providers are prohibited from using this data for any purpose outside of service delivery.
- Identity verification services: KYC and document verification providers may receive your identity documents and biometric data solely for the purpose of completing mandatory PAGCOR verification checks.
- Fraud prevention services: Third-party risk and fraud analytics providers may receive anonymized or pseudonymized technical data to help detect and prevent prohibited conduct.
- Regulatory authorities: PAGCOR, the Anti-Money Laundering Council (AMLC), the Bureau of Internal Revenue (BIR), the National Privacy Commission (NPC), and other competent Philippine government authorities may receive data where pabcor is legally required to disclose it.
- Professional advisers: Legal counsel, auditors, and compliance consultants bound by professional confidentiality obligations may access personal data in connection with legal proceedings or regulatory reviews.
- Business transfers: In the event of a merger, acquisition, or sale of all or substantially all assets of the pabcor platform, player data may be transferred to the acquiring entity subject to the same privacy protections described in this policy.
§8 Data Retention
pabcor retains personal data only for as long as necessary to fulfil the purposes for which it was collected, subject to the following minimum retention periods required by Philippine law and PAGCOR regulations:
| Data Type | Retention Period |
|---|---|
| Account & Identity Data | Duration of account plus 5 years after account closure, as required by PAGCOR and AMLA regulations |
| KYC Documents | Minimum 5 years from date of verification or account closure, whichever is later |
| Financial Transaction Records | Minimum 5 years from the date of each transaction, per AMLA and BIR requirements |
| Gaming Activity Logs | Minimum 2 years from the date of activity, or longer if required by ongoing regulatory review |
| Support Communications | 3 years from the date of last interaction, unless related to an unresolved legal matter |
| Marketing Consent Records | Until consent is withdrawn, plus 2 years thereafter to demonstrate compliance |
| Cookie & Technical Data | Up to 13 months from the date of collection, subject to cookie-specific settings |
Upon expiry of the applicable retention period, pabcor will securely delete or anonymize your personal data so that it can no longer be associated with you as an identifiable individual.
§9 Security Measures
pabcor implements appropriate technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, alteration, or disclosure. Our security measures include:
- 256-bit SSL/TLS encryption for all data transmitted between your browser or app and the pabcor platform.
- Encrypted data storage for sensitive data fields including passwords (hashed with industry-standard algorithms), financial account details, and KYC documents.
- Role-based access controls ensuring that only authorized pabcor personnel with a legitimate operational need can access your personal data, and only to the minimum extent necessary.
- Two-factor authentication (2FA) available to all registered players as an additional account security layer.
- Regular penetration testing and vulnerability assessments conducted by independent security professionals to identify and remediate potential weaknesses in the pabcor platform.
- Data breach response procedures aligned with the NPC's mandatory breach notification requirements, including internal escalation protocols and player notification timelines.
§10 Cookies & Tracking Technologies
pabcor uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyze usage patterns, and support responsible gaming monitoring. The following categories of cookies are used:
- Strictly Necessary Cookies: Required for the platform to function correctly. These include session cookies that maintain your login state and security tokens. These cookies cannot be disabled without significantly impairing platform functionality.
- Functional Cookies: Remember your language preference, responsible gaming settings, and display preferences to personalize your pabcor experience across sessions.
- Analytics Cookies: Collect anonymized data about how players navigate the pabcor platform — which pages are visited most, how long sessions last, and where users encounter difficulties — to help us improve the product.
- Marketing Cookies: Used only where you have given explicit consent to receive personalized promotional content. These cookies track your interactions with pabcor marketing materials.
You may manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may affect platform functionality. Withdrawing consent for marketing cookies will not affect your ability to use pabcor but will result in less personalized promotional communications.
§11 Your Privacy Rights
Under the Philippine Data Privacy Act of 2012, you have the following rights with respect to your personal data held by pabcor. To exercise any of these rights, contact our Data Protection Officer at [email protected]:
Request a copy of the personal data pabcor holds about you, along with information about how it is being used and with whom it has been shared.
Request correction of inaccurate, incomplete, or outdated personal data in your pabcor account. Some corrections may require documentary evidence.
Request deletion of your personal data where it is no longer necessary for its original purpose, subject to pabcor's legal retention obligations under PAGCOR and AMLA regulations.
Object to pabcor processing your personal data for direct marketing or for purposes based on legitimate interests where your privacy rights outweigh those interests.
Receive a structured, commonly used, machine-readable copy of your personal data that you provided to pabcor, where technically feasible.
File a complaint with pabcor or with the National Privacy Commission (NPC) if you believe your data privacy rights have been violated. You may also seek damages as provided under Philippine law.
pabcor will respond to all verified data rights requests within thirty (30) calendar days from the date of receipt, as required by NPC regulations. In complex cases, this period may be extended by a further thirty (30) days with prior written notice to you.
§12 Minors & Age Restriction
The pabcor platform is strictly intended for persons who are at least twenty-one (21) years of age. pabcor does not knowingly collect or process personal data of individuals under 21 years of age. This restriction is enforced through mandatory age declaration during registration and documentary verification during the KYC process.
If pabcor becomes aware that personal data of a person under 21 years of age has been collected — whether through fraudulent declaration or any other means — that account will be closed immediately, all associated data will be deleted in accordance with applicable law, and any deposits may be returned to the originating payment method after regulatory review.
Parents and guardians who believe a minor may have accessed the pabcor platform should contact [email protected] immediately so that appropriate action can be taken without delay.
§13 Changes to This Privacy Policy
pabcor reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, legal obligations, or PAGCOR regulatory requirements. When material changes are made, we will notify registered players by email or through a prominent notice on the pabcor platform prior to the change taking effect.
Your continued use of the pabcor platform following the effective date of any updated Privacy Policy constitutes your acknowledgment of the changes. We encourage you to review this page periodically. The "Last updated" date at the top of this page indicates when the most recent revision was made.
§14 Contact Our Data Protection Officer
If you have any questions, concerns, or requests relating to this Privacy Policy or pabcor's data processing practices, please contact our Data Protection Officer through the following channels:
💬 Live Chat: Available 24/7 — log in to your pabcor account and click the support icon.
🌐 Website: pabcor.org/privacy-policy
If you are not satisfied with pabcor's response to a data privacy concern, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines through their official channels at privacy.gov.ph.
This Privacy Policy was last reviewed and updated in January 2026. It supersedes all prior versions of the pabcor Privacy Policy.
Play with Confidence at pabcor
Now that you know how pabcor handles your personal data, explore our full range of casino games, slots, bingo, and live tables — all on a PAGCOR-regulated, GCash-ready platform built for Filipino players. For players 21 years old and above only.
🔞 21+ Only · 🛡️ PAGCOR Regulated · 🇵🇭 Philippines · 🔒 Data Privacy Act Compliant